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General Questions:


Production time:

For albums please allow up to 14 working days from when we receive your order and files for it to be complete and ready for shipping.

For press printed books and wall products please allow up to 7 working days
from when we receive your order and files for it to be complete and ready for shipping.

We aim for all orders to be dispatched quicker than the suggested turnaround time whenever possible and will always try to help if you require a rush order.

Please check with us first before placing an order if it is required quicker than our standard turnaround time.

During our busiest period (November - December) the turnaround time for albums may increase to 21 working days.


Shipping:

We are happy to send direct to your clients if you prefer and we do not include any paper work.

Our standard UK next day delivery is £6.95 + VAT (excluding Northern Ireland)

'Express a.m. Shipping' may be chosen when you require our couriers to deliver before noon.

Album delivery to Northern Ireland is £10 + VAT


Wall product delivery within the UK is £10 + VAT


European, Canadian and USA shipping costs vary and will be calculated at checkout.

For shipping costs to other worldwide destinations please get in touch.

Please note that orders may not be split and sent to separate shipping addresses. Individual orders must be placed for each
shipping address.


Packaging:

Our albums are supplied in a Kraft natural cardboard box and cotton bag, unless a Premium Box has been chosen.

Our press printed books are supplied loose. Cotton bags may be added as an optional extra.


Wall products are supplied in a cardboard box with carry handle and shipped in protective packaging.

All bubble wrap used for packaging is 'Green' and biodegradable.


Number of spreads / pages:

The first page in any of our albums and books is on the left hand side.

If you would like your design to start on the right simply leave the first page blank.

Our albums and books come with a base number of 10 spreads / 20 pages.

You can send us designs with less spreads but the base price for 10 will apply.

With our lustre photo paper albums you can have a maximum of 50 spreads / 100 pages.

With our velvet photo paper and fine art albums you can have a maximum of 40 spreads / 80 pages.

With our hard cover press printed books you can have a maximum of 80 spreads / 160 pages.

And with our soft cover press printed books you can have a maximum of 250 spreads / 500 pages.

If you require more spreads / pages than the maximum stated please get in touch.


How to send us your files:

Once you have placed your order you should send us your files via this
WeTransfer link, remembering to put your order number and any special instructions in the message box.


Do I have to pay VAT?

All of our albums and books are zero rated for VAT.

All other products and services are exclusive of VAT.