Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of TWAC Ltd. The collective work includes works that are licensed to TWAC Ltd. Copyright 2015, TWAC Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TWAC Ltd or purchasing TWAC Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TWAC Ltd or to purchase TWAC Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by TWAC Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of TWAC Ltd used in the site are trademarks or registered trademarks of TWAC Ltd
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, TWAC Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose and non-infringement. TWAC Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. TWAC Ltd does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
TWAC Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TWAC Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a TWAC Ltd product is mistakenly listed at an incorrect price, TWAC Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TWAC Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TWAC Ltd shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TWAC Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
TWAC Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TWAC Ltd.
Your use of this site shall be governed in all respects by the laws of Scotland, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of TWAC Ltd products) shall be in a court of law in Scotland. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TWAC Ltd products) must be commenced within one (1) year after the claim or cause of action arises. TWAC Ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TWAC Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TWAC Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial on-line service or other organisation.
TWAC Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TWAC Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TWAC Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TWAC Ltd in its sole discretion.
You agree to indemnify, defend, and hold harmless TWAC Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, TWAC Ltd may link to sites operated by third parties. However, even if the third party is affiliated with TWAC Ltd, TWAC Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TWAC Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TWAC Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Returns, Refunds and Cancellations
Due to the bespoke and personalised nature of our products you cannot cancel or amend your order once placed and no refunds will be given for incorrectly ordered items. It is your responsibility to double check your chosen options once added to your shopping cart using 'View list of options I selected', and again once you have received your email order confirmation. You also agree to have read and understood all technical details regarding Colour Correction and Sharpening, Bleed and Trim, File Type etc as found under the 'FAQ / Technical Details' section of our site. Due to the organic nature of our Premium Leather, minor surface imperfections and variations in texture may be visible. Also, from time to time there may be slight variations in colour and overall texture of each of the hides we are supplied with. Our range of Vintage Premium Leathers are 'distressed' and have been lightly brushed with beeswax to give a matte slightly aged appearance. Featuring some healed scars and marks, meaning no two hides are ever quite the same. In fact no two albums, even from the same hide, will look the same due to the variations in texture and colour across the surface area of every hide. Therefore leather swatches and any images displayed on our site should be used as a rough guide only. It is your responsibility to ensure that all files sent meet the required specifications and understand that we do not proof the files sent for any possible typos, design issues or any other creative choices you may have made. In addition to this, our products cannot be returned or exchanged if no longer required. If however your item is delivered damaged or faulty then please contact customer service on 0131 235 2341 or via email. We will then arrange collection of the item for inspection by our team. Received orders should be inspected upon delivery and any problems should be reported to us as soon as possible, and in any case within 24 hours.
Minimum Age Policy
To purchase from our site you must be at least 16 years old.
Our legal trading name and address is:
Company Registration No: SC493381
VAT Registration No: 231060562
My Rewards Terms & Conditions
TWAC Ltd reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, TWAC Ltd may change the Program benefits, MyReward credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program. For questions regarding the Program, Participants may also call 0131 235 2341, Monday through Friday, 9am - 5pm.
MyReward credits accrue from 1st February 2017 and may be redeemed in accordance with these Program Terms and Conditions. TWAC Ltd may further restrict the Program based on your place of residence.
When you obtain MyReward credits, you have obtained a limited license from TWAC Ltd as described in the these Program Terms and Conditions. Accrued MyReward credits are not your property. MyReward credits are not transferable under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of MyReward credits is null and void. Accrued MyReward credits may not be combined with any other Program Participant's MyReward credits. All accrued MyReward credits will be forfeited upon your withdrawal from or termination of the Program.
MyReward credits have no MONETARY value and may not be combined with any other offer, discount, coupon or promotion. MYREWARDS CREDITS CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.
To the fullest extent allowed by law, TWAC Ltd retains ownership rights in any and all MyReward credits and grants you a limited, non-exclusive, non-transferable license to use MyReward credits only as specifically designated by TWAC Ltd as part of the Program. In the event that your account is cancelled or terminated by you or by TWAC Ltd for any reason, then you will no longer have the right to use any MyReward credits stored in or otherwise associated with your account, without any compensation to you or any liability of TWAC Ltd. Once MyReward credits are deleted from your account, they will not be reinstated, except at TWAC Ltd's sole discretion. Your only recourse and rights, if any, with respect to MyReward credits obtained by you is to redeem such MyReward credits in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated TWAC Ltd from time to time in TWAC Ltd's sole discretion.
You are encouraged to redeem MyReward credits stored in your account. TWAC Ltd reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of MyReward credits previously permitted.In such cases, TWAC Ltd generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing MyReward credits for eligible offers, as designated at such time by TWAC Ltd in its sole discretion; however, TWAC Ltd makes no guarantee there will be any such redemption offers available at such time.
The availability of any feature or aspect of the Program cannot be guaranteed.The existence of a particular offer available for redemption of MyReward credits is not a commitment by TWAC Ltd to maintain or continue to make such offers in the future. MyReward credits required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of MyReward credits can change at any time. TWAC Ltd have no obligation to continue making offers available for redemption of MyReward credits. In addition, we may limit your use MyReward credits stored in your account, including applying limits to: the number of MyReward credits you may have stored in or credited to your account balance at one time, the number of MyReward credits you may redeem within a given time period (for example, one day), or the number of MyReward credits you may obtain per promotion. We also may remove MyReward credits from your account if they are posted to your account in connection with an activity that is subsequently voided, cancelled or involves a return.
Only one MyReward account allowed per individual. Provision of false information or omission of any information requested on any Program enrolment or redemption form or receipt may be grounds for denial of enrolment and/or accrual of MyReward credit in the Participant's account.
How MyRewards Add Up
Earn 1 point for every £1 you spend, excluding any VAT and shipping costs. Points are worth a 1p discount for every point you redeem. For example, if you have 1000 points, you can redeem them for a £10 discount on any purchase. If you believe that you have validly obtained any MyReward credits that have not posted to your account, then you must contact us within 3 months after the date you claimed to have obtained MyReward credits. You acknowledge and agree that we may require reasonable documentation to support your claim and our resolution of your claim after our internal customer service review processes will be considered binding and final by you.
All redemption offers are subject to availability. Certain restrictions may apply to specific redemption offers. After a Participant has redeemed MyReward credits, the Participant will not be able to exchange, refund or return the credits for redeposit in the Participant's account. By redeeming a MyReward, the Participant releases TWAC Ltd, subsidiaries and affiliates from any and all liability regarding the Program or any redemption or use of MyReward credits. TWAC Ltd is not responsible for replacing lost, stolen or mutilated gift certificates, merchandise or anything else obtained by redemption of MyReward credits.
Participants are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.
To the fullest extent allowed by law, TWAC Ltd makes no warranty, express or implied, regarding merchant-ability, fitness for a particular use or otherwise, regarding the Program or anything obtained by redemption of MyReward credits, AND TWAC Ltd is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from the or related to the Program or use in any manner of anything obtained by redemption.
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. TWAC Ltd may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. TWAC Ltd, in its sole discretion, may cancel, suspend or otherwise limit your access to MyReward credits stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to MyReward credits stored in your account, your right to use MyReward credits stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. TWAC Ltd reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.
The Program is subject to applicable government laws, rules and regulations.
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